I have been speaking to our service reception staff here at UFindUs to monitor how the new systems that we have been mentioning are working. They have noticed an upturn in the positive reactions they now receive from our customers. Once upon a time it was possible that if a customer called in their call would be dealt with far too slowly, now you will receive a text message whilst you are still on the phone to us detailing your case reference number and an estimated time of when you will be called back. Further text and email updates will be forwarded on to advise you of which agents has been assigned to your case or if there is going to be any undue delay in responding.
A great step forward for all UFindUs customers.
Graham Armstrong
Accountability Department
UFindUs Ltd
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