Customer First

It’s been a busy few weeks at UFindUs since I last posted on here. The first stage of our improvements to the way we deal with our customers is now well under way.

The system for dealing with incoming calls is fully operational with anyone calling the UFindUs support line (0870 757 3222) now receiving text and email alerts as to the progress of their case. We now assign your case to one person who will oversee everything from start to finish, a major breakthrough which very few service centres can match. We have invested a lot of time in retraining UFindUs staff in basic technical knowledge so there is more chance that your query can be dealt with whilst you are on the phone. It won’t stop with the initial training either as further comprehensive training will be provided to maintain and increase their knowledge base.

To make this way of dealing with customers even more efficient different agents have also been trained to cover different specialist areas where greater knowledge is required. Our service reception staff will identify what your call is about when you make contact with us and they will then be able to assign your case directly to one of our agents with the correct skill set to be able to deal with it, saving a lot of time and wasted calls for both our customers and ourselves.

Graham Armstrong
Accountability Department
UFindUs Ltd