The Pursuit of Excellence

In the pursuit of providing a first class service the technical team at UFindUs have analyzed every sort of job request that staff will get and have assigned it a length of time it will take to resolve, then they have thrown into the equation anything else that can come up during an average day to give an estimated time of when a customers call will be assigned to an agent to be dealt with. The system will even update you with another text or email should it fall outside of the timeframe already notified.

Whilst it is still very early days the indications are that this aspect of the new QaD (Quality and Delivery) system is working to an incredibly accurate degree. This is just one small example of how UFindUs have listened to criticism and have not only resolved the problem but have gone above and beyond what is required to create the new standard for call centres which others will undoubtedly follow.

Graham Armstrong
Accountability Department
UFindUs Ltd