UFindUs Customer Support

The culmination of many months of hard work will happen in just over a weeks time.

For the last 12 months UFindUs have been working hard behind the scenes to ensure that our philosophy of “customer first” is put into practice. The final part of the main transition will happen on 30th March when the last of the calls from customers phoning the UFindUs customer support line will be answered in our Glasgow group head office.

On Monday 2nd April when our support staff arrive for work here at the UFindUs head office in Lancaster they will then be responsible for dealing with all the incoming calls. We have had the support team in intensive training for over 6 weeks and for the last couple of weeks they have been dealing with all the support queries that come in by post, fax and email. Without exception all the team are looking forward to taking the first of the live calls. Our support team will aim to deal with over 300 phone calls per day as well as the other queries covering anything from email to domain names to general website problems.

I look forward on being able to update everyone with the progress we make.

Graham Armstrong
Accountability Department
UFindUs Ltd