As part of the ongoing commitment to training that UFindUs has we currently have 3 of our most experienced staff, who are based in the Lancaster support centre, working out of our Glasgow group head office for 2 weeks so that they can be trained to a higher level on resolving the technical issues that customers call in about.
When they return their expertise will complete the skill set that we require to enable us to resolve the majority of technical issues on the phone whilst talking to the customer rather than having to wait. The small number tasks they won’t be able to resolve will then be directed through to our dedicated technical team who are not generally customer facing.
By empowering your appointed UFindUs agent with the knowledge to resolve those issues that previously would have been passed round different departments will mean that customers will be assured of getting a resolution for the issue far quicker than they would previously have expected.
Graham Armstrong
Accountability Department
UFindUs Ltd
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