UFindUs Staff Profile - Danielle Smith

I have worked for UFindUs Ltd since September 2006. I initially started working on the Customer Accounts Team which I found both challenging and rewarding.

Currently our customer support team is based in Glasgow. On 26th March it will all be transferred to us here at the UFindUs Lancaster office. I was recently approached by my manager and asked if I would like to become a part of this team, I jumped at the chance. Although I enjoyed my previous role I knew instantly that this would be far more rewarding, as I would be the initial point of contact with the customer. I knew I would be taught a lot of technical information which would enable me to rectify most customer queries myself.

I have just been to Glasgow for 2 weeks with several colleagues to learn all the ‘technical info’ and training within this area and I am now fairly competent with the technical side of things. (I hope!) I have now returned back to the Lancaster office where we are currently in the process of implementing the new ‘customer support team.’ It is an exciting time for me and everyone within UFindUs at the moment. We are taking measures and ensuring that all the staff do truly care about our customers and want to help resolve any issues that they may have.

I see this as a new challenge which I am sure I will rise to and I know I will get far more job satisfaction from helping the customer directly and resolving their problems myself. We have the new QaD system which monitors each customers query and ensures it is resolved both efficiently and effectively. Hopefully by immediately giving a great service and helping the customer (you) with any queries we will lower the customer complaints we have previously had in the past.

I am excited I am going to be a part of the future with UFindUs, I believe in both the product and the company. I am looking forward to my new job role and the challenges I know it will bring!!